TrueDirectory

Refund & Cancellation Policy

When you get your money back, when you do not, and how long it takes. Written to be read before you buy, not after something goes wrong.

Last updated: 8 September 2026

What this policy covers

This policy applies to the paid services TrueDirectory sells to businesses — the annual advertising placements listed on our pricing page. Those are the only things we sell.

It does not apply to anything you buy from a business you found through this site. If you paid a training provider, college or service company for a course or a job, your refund rights are with them, under their contract. We are not a party to it and we cannot refund money we never received.

The 48-hour cooling-off window

You can cancel any order within 48 hours of payment and get a full refund, no reason required — provided we have not yet started work. Email us and it is done. This is the simplest route and it covers most change-of-mind cases.

After 48 hours, or once we have begun work on your order (whichever comes first), the product-specific terms below apply.

By product

Basic Listing

₹999 per year

Full refund within 48 hours of payment if we have not started. After that, cancel any time with 30 days' notice and we refund the unused full months of your year, pro-rata. Any day you paid for but your placement did not run is refunded in full.

Unconditional cancellation window: 48 hours from payment. SKU TD-BASIC-LISTING.

Featured Business Profile

₹1,999 per year

Full refund within 48 hours of payment if we have not started. After that, cancel any time with 30 days' notice and we refund the unused full months of your year, pro-rata. Any day you paid for but your placement did not run is refunded in full.

Unconditional cancellation window: 48 hours from payment. SKU TD-FEATURED-PROFILE.

Sponsored Guide Placement

₹2,999 per year

Full refund within 48 hours of payment if we have not started. After that, cancel any time with 30 days' notice and we refund the unused full months of your year, pro-rata. Any day you paid for but your placement did not run is refunded in full.

Unconditional cancellation window: 48 hours from payment. SKU TD-SPONSORED-GUIDE.

Homepage Sponsor

₹4,999 per year

Full refund within 48 hours of payment if we have not started. After that, cancel any time with 30 days' notice and we refund the unused full months of your year, pro-rata. Any day you paid for but your placement did not run is refunded in full.

Unconditional cancellation window: 48 hours from payment. SKU TD-SPONSOR-HOME.

What you cannot buy, at any price

Worth stating here because it is the question we are asked most: a sponsorship does not buy a ranking, a Verified mark, or a change to what a guide says about you. None of those are for sale, so none of them can be refunded, disputed or negotiated. If you bought a placement expecting one of them, tell us inside 48 hours and we will refund you in full — see above.

When we refund in full, regardless

  • We cancel your order, or we cannot deliver the service for any reason on our side.
  • You were charged twice, or charged the wrong amount, for the same order.
  • We fail to deliver within the timelines published on our service delivery page, and you tell us you no longer want the service.
  • A payment was made from your account without your authorisation.

How to request a refund

Email listings@truedirectory.co with the subject line “Refund request” and include:

  • Your business name and the email used to place the order
  • The product name or SKU (for example, TD-SPONSOR-HOME)
  • The payment reference (UTR or UPI transaction ID) from your bank
  • The reason, if you want to give one — you do not have to inside 48 hours

You can also call +91 97738 21756, but please follow up in writing so there is a record we can both point to.

Timeline

  • Acknowledgement: within 2 working days of your email.
  • Decision: within 5 working days, sent to you in writing with the reason.
  • Money returned: within 7 working days of approval.

Refunds are always returned to the bank account or UPI ID the payment came from. We cannot redirect a refund to a different account. Once we have sent it, a bank transfer or UPI refund normally arrives the same or next working day; if your bank takes longer to show it, that is outside our control.

Payment disputes

If you believe a payment is wrong, please contact us before raising a dispute with your bank or UPI app. We would rather refund you in a week than spend a month on a dispute, and in almost every case a direct request is faster for you. Raising a dispute does not forfeit any right you have under this policy.

Escalation

If you are unhappy with a refund decision, escalate it to our Grievance Officer at listings@truedirectory.co. Escalations are acknowledged within 48 hours and resolved within 30 days.

Contact

Questions about this policy: listings@truedirectory.co. See also our terms, service delivery policy and pricing.