Refund & Cancellation Policy

Last updated: 8 September 2026

What this policy covers

This policy applies to the paid service TrueDirectory sells to businesses — the sponsor banner listed on our pricing page. It is the only thing we sell.

It does not apply to anything you buy from a business you found through this site. If you paid a training provider, college or service company for a course or a job, your refund rights are with them, under their contract. We are not a party to it and we cannot refund money we never received.

The 48-hour cooling-off window

You can cancel any order within 48 hours of payment and get a full refund, no reason required — provided we have not yet started work. Email us and it is done. This is the simplest route and it covers most change-of-mind cases.

After 48 hours, or once we have begun work on your order (whichever comes first), the product-specific terms below apply.

By product

What you cannot buy, at any price

Worth stating here because it is the question we are asked most: a sponsorship does not buy a ranking, a Verified mark, or a change to what a guide says about you. None of those are for sale, so none of them can be refunded, disputed or negotiated. If you bought a placement expecting one of them, tell us inside 48 hours and we will refund you in full — see above.

When we refund in full, regardless

• We cancel your order, or we cannot deliver the service for any reason on our side.
• You were charged twice, or charged the wrong amount, for the same order.
• We fail to deliver within the timelines published on our service delivery page, and you tell us you no longer want the service.
• A payment was made from your account without your authorisation.

How to request a refund

Email listings@truedirectory.co with the subject line “Refund request” and include:

• Your business name and the email used to place the order
• The product name or SKU (for example, TD-SPONSOR-HOME)
• The payment reference (UTR or UPI transaction ID) from your bank
• The reason, if you want to give one — you do not have to inside 48 hours

You can also call +91 97738 21756, but please follow up in writing so there is a record we can both point to.

Timeline

• Acknowledgement: within 2 working days of your email.
• Decision: within 5 working days, sent to you in writing with the reason.
• Money returned: within 7 working days of approval.

Refunds are always returned to the bank account or UPI ID the payment came from. We cannot redirect a refund to a different account. Once we have sent it, a bank transfer or UPI refund normally arrives the same or next working day; if your bank takes longer to show it, that is outside our control.

Payment disputes

If you believe a payment is wrong, please contact us before raising a dispute with your bank or UPI app. We would rather refund you in a week than spend a month on a dispute, and in almost every case a direct request is faster for you. Raising a dispute does not forfeit any right you have under this policy.

Escalation

If you are unhappy with a refund decision, escalate it to our Grievance Officer at listings@truedirectory.co. Escalations are acknowledged within 48 hours and resolved within 30 days.

Contact

Questions about this policy: listings@truedirectory.co. See also our terms, service delivery policy and pricing.