Last updated: 8 September 2026
Nothing is physically shipped
TrueDirectory sells a digital service only — an advertising placement on this website. There are no physical goods, no couriers, no tracking numbers and no shipping charges. Nothing will ever arrive at your address from us.
This page exists because “shipping policy” is the standard name for it. For us it means service delivery: what we do after you pay, and by when.
Where we deliver
Everything is delivered electronically, so we can serve businesses anywhere. Our services are aimed at businesses operating in India, and all prices are charged in Indian Rupees (INR).
How delivery works
- You pay by bank transfer or UPI, using the details on your invoice. We confirm receipt once the payment reaches our account, usually the same working day.
- We confirm by email within one working day, to the email address on your order, with your order reference and what happens next. If you have not had that email, check your spam folder and then contact us — do not assume the order failed.
- We deliver within the timeline for that service, set out below. Timelines run from the working day after payment clears.
- We confirm completion by email, with a link to your live placement.
Delivery timelines
| Service | Delivered within | Delivered as |
|---|---|---|
| Homepage Sponsor Banner | 3 working days | Live placement on truedirectory.co, confirmed by email with the URL |
Working days are Monday to Friday, excluding public holidays in India. No service takes longer than 3 working days.
What can delay delivery
The clock pauses if we are waiting on you, and we will always tell you when that happens. The usual causes:
- We are waiting for your logo, copy or artwork, or for you to approve the creative we have drafted.
- The creative you sent makes a claim we have asked you to substantiate or amend before it can run.
If we have heard nothing from you for 30 days after asking, we will close the order and refund you in full under our refund policy, less any days the placement was actually live.
If we are late
If we miss a published timeline for a reason that is ours, you have a choice: wait, or cancel for a full refund. Just tell us which. For sponsorships, any full day that was paid for but not displayed is refunded pro-rata whether or not you cancel. This is set out in the refund policy.
Contact
Questions about an order, or chasing a delivery? Email listings@truedirectory.co or call +91 97738 21756. Quote your order reference and we will find it. See also our pricing and terms.